Shipping / Payment / Customs
Shipping Costs & Delivery Times
"Secure, worldwide insured transit for your masterpieces."
European Union (all taxes included)
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Germany (1–4 days) Over 100.00 EUR: FreeCart 0.00–100.00 EUR: 7.95 EUR
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European Union (1–4 days) Over 100.00 EUR: FreeAustria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Slovakia, Slovenia, SpainCart 0.00–100.00 EUR: 16.50 EUR
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Denmark (1–4 days) Over 1,500.00 DKK: FreeCart 0.00–1,500.00 DKK: 120.00 DKK
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Romania & Sweden (2–6 days) Free for rugs over 5 kgSmaller parcels: Romania 100.00 RON · Sweden 200.00 SEK
International (outside the EU)
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United Kingdom (2–6 days) Over 100.00 GBP: FreeCart up to 100.00 GBP: 20.00 GBP
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Switzerland (2–6 days) Over 100.00 CHF: FreeCart up to 100.00 CHF: 16.50 CHF
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Norway (2–6 days) Over 1,200.00 NOK: FreeCart up to 1,200.00 NOK: 200.00 NOK
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United States (approx. 1–3 weeks) Over 100.00 USD: FreeCart up to 100.00 USD: 15.00 USD
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Canada (approx. 1–3 weeks) Over 500.00 CAD: FreeCart up to 500.00 CAD: 65.00 CAD
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Australia (approx. 1–3 weeks) Over 500.00 AUD: FreeCart up to 500.00 AUD: 150.00 AUD
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Other destinations (approx. 1–3 weeks) Rate shown at checkoutincl. Singapore, South Korea, UAE, Saudi Arabia, Qatar, Oman, Israel and more — insured courier; free shipping is applied automatically above the applicable order value.
Orders within the European Union are delivered with all taxes included. For all destinations outside the EU, shipments are sent under DAP (Delivered At Place): any import duties, customs fees and local taxes are the responsibility of the recipient and are charged by the carrier or customs authority upon delivery — they are not included in the price.
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USA (1–4 Days) Over 100.00 USD: Free ShippingCart 0.00–100.00 USD: 15.00 USD
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Canada (1–4 Days) Over 500.00 CAD: Free ShippingCart 0.00–500.00 CAD: 65.00 CAD
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Saudi Arabia (4–8 Days) Over 2,200.00 SAR: Free ShippingCart 0.00–2,200.00 SAR: 250.00 SAR
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Singapore (4–8 Days) Over 2,500.00 SGD: Free Shipping0.00–500.00 SGD: 85.00 SGD | 500.00–2,500.00 SGD: 150.00 SGD
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South Africa (By Weight in EUR)Up to 10kg: 110.00 | 15kg: 125.00 | 20kg: 145.00 | 30kg: 185.00
40kg: 200.00 | 50kg: 225.00 | 60kg: 235.00 | 70kg: 285.00
We ship worldwide. For an individual shipping offer to countries not listed, please contact us.
Customs & Export Information
Purchases above EUR 1,000.00 must be declared to the German Customs office. Please allow two additional business days for processing the Export Declaration Form prior to shipment.
EU Customers: All items are shipped from our gallery in Bavaria, Germany. Sales to customers within the European Union include VAT; no customs duties apply.
Non-EU Customers: Sales to destinations outside the EU do not include German VAT or international customs duties. Any import taxes or duties charged by the destination country are the sole responsibility of the buyer. Customs clearance is handled by the shipping company; any applicable fees will be collected upon or before delivery.
Payment Options
We offer the following secure payment methods:
- Bank Transfer: Secure SEPA / EU Standard transfer (on request)
- Shopify Payments: Visa, Mastercard, AMEX, UnionPay, Klarna, Google/Apple Pay, iDEAL, EPS, Bancontact
- In-Store: Cash payment upon collection from our gallery
Returns & Exchanges
The buyer is responsible for return shipping costs. Please refer to our full policies:
To Right of Withdrawal
